Privacy Policy

This page is intended to provide Locowin Global website customers with comprehensive information about how we use, collect, store, and process customer personal data.

All data we receive from customers is protected in accordance with international standards on data protection and confidentiality. We periodically update our Privacy Policy, so please return to this page from time to time.

Persons under the age of 18 are not permitted to use the Locowin Global website or any of our other platforms. The data we collect from you will be used to verify your age.

We currently collect the following data about our customers:

• Address information: Country, city, street, house and apartment number of the player, postcode, IP address, device type, browser version, operating system, or any other data that will allow us to maintain contact with the customer in unforeseen situations;
• Service data: We track the time you spent on the website, the games you played, the pages you visited, and any other data related to your use of Locowin’s services;
• Information from public sources: This is publicly available information obtained from third parties, social networks, or other sources;
• Marketing Data: We study which promotions you use, as well as your betting and gambling preferences. This information will be used to analyse and improve the customer experience on the Locowin website;
• Identification Data: This includes your full name, date of birth, nationality, identification number or passport number, and age;
• Correspondence: We reserve the right to review your correspondence with technical support in order to improve the quality of services provided on the Locowin Global website;
• Financial Data. In order to carry out transactions, we collect data about the deposit and withdrawal methods you use, including your card number, expiry date, security code, and any other data necessary to make the payment. Don’t worry, we won’t steal this data;
• Analytical Data: data on gaming sessions, time of entry to the site, time of exit, player balance, average income per session, average loss per session, and number of spins per session.

There is also data that is not collected on the Locowin Global website. Please see below for details:

• Information about which race the player belongs to;
• Data about the customer’s political views;
• The user’s philosophical and religious beliefs;
• Data about the customer’s sex life, health, or sexual orientation.

If any of the above information is provided by you when using the services of our website, the player’s account may be frozen to prevent leakage.

We collect customer data so that Locowin Global can operate, improve the quality of its services, and comply with international and regional standards for the provision of gambling and betting services. It is also necessary for us to fulfil our legal obligations in cases where our platforms are used for money laundering, terrorist financing, or any other illegal activity.

Below, players can find the purposes for which we collect personal information about customers:

• Execution of a contract with a customer;
• Compliance with legal obligations (in the event of a request from government authorities, we will have to share some information about the player);
• Legitimate interests (we need to know our customers in order to resolve any disputes);
• Consent. There is also identification data, technical data, usage data, account data, cookie data, and contact details that we collect and process only with the consent of our customers.

Locowin Global stores the player’s gambling history and has its own tools for monitoring, detecting, and combating illegal activity on its platforms. If suspicious activity is detected, an investigation will be launched, for which the player’s personal data will be used.

Locowin Global tracks the player’s IP address and other location data in order to comply with legal regulations and combat money laundering. This is also necessary in order to identify players with multiple accounts on the Locowin Global website.

Some customer data is processed automatically when collecting statistics. This is done so that we can combat money laundering and terrorist financing.

Locowin’s customers’ personal data is processed in the following cases:

• In order to provide gaming services;
• To protect our own interests;
• In order to fulfil our legal and regulatory obligations in cases of money laundering, terrorist financing and other situations.

The player may refuse the processing of their personal data at any time without any consequences. In cases where it is necessary to process or use the user’s personal data, we are not obliged to ask for their consent. You can opt out of all mailings and notifications from our Locowin Global website at any time.

In some cases, Locowin Global may share personal information about a player with third parties. This is necessary in order to provide you with our services, work with partners, and is only done if it does not violate the law. Here are the cases in which we will have to disclose personal information about a customer:

• If it is necessary to provide you with our services;
• If it is necessary to share data with third parties, without whom the provision of services is impossible;
• If it is required to fulfil legal obligations;
• If it is needed to defend our own interests or in legal proceedings;
• To prevent illegal activities;
• In cases of emergency.

Rest assured that any information we share with third parties will not be used by them for their own purposes.

We will use your personal data to conduct our marketing campaign and send you promotional notifications or messages. You may opt out of all mailings and promotional notifications at any time.

We strive to protect our customers’ personal data, which is why Locowin Global uses SSL encryption. In addition, we have segmented access to all personal data. Only a select group of Locowin employees have access to customers’ personal information. We also have special mechanisms in place to protect customers’ personal data from leaks and will notify you immediately if they occur.

Locowin Global retains customer data for as long as it is necessary to provide our services. If a player terminates their relationship with us, the remaining data will be stored as follows:

• For 5 years – Identification data, contact details, technical data, usage data, KYC data, data from public sources, self-exclusion data and financial data;
• For 10 years – Player account data;
• Permanent data: Records of players who have been excluded from gambling for an indefinite period.

Players have their own rights within the framework of personal data protection. Users have the right to:

• The right to transparency of information;
• The right to access information;
• The right to make corrections to the data provided;
• The right to delete data about themselves;
• The right to prohibit the processing of personal data;
• The right to withdraw any consent within the framework of personal data protection.

We may reject a user’s request to delete personal data if we are required to store it for a certain period of time in accordance with current legislation. Players may request that we stop processing their personal data at any time. After that, we will not be able to process your personal data without your consent. The only exceptions are when it is necessary to fulfil our legal or regulatory obligations.

When submitting a request related to personal data protection, Locowin Global may conduct a brief identity verification procedure. This is necessary to confirm your rights to access this information.

Locowin Global is obliged to keep customer personal data up to date in accordance with current legislation. That is why we may periodically ask customers to supplement or change their own data. You have every right to tell us what data needs to be changed.

If a customer refuses to provide certain data to Locowin Global, we may not be able to continue providing our services to you. In this case, the business relationship between the parties may be terminated.

In order to comply with the law, we are periodically required to conduct customer checks. In this case, you will need to send us copies of certain documents. If you refuse to undergo the check, we may terminate all existing business relations with you. In this case, we refer to the current Terms and Conditions of Locowin Global.

We may request additional personal data from the player for storage and processing. In this case, you are not obliged to give your consent. Once you have given your consent to the processing of your data, we can legally begin to do so. You can withdraw your consent at any time without penalty.

Please note that Locowin Global may contain links to external websites. We are not responsible for the content and services offered by third-party organisations. By accessing their platforms, you will be required to comply with their rules and privacy policies. If you have questions about how other websites use your information, you should review their policies and contact them directly.

From time to time, we hold competitions on the Locowin Global website. We also organise surveys. Any provision of information related to the above events is voluntary and is carried out only at the customer’s request. A player who has agreed to participate in a survey automatically undertakes to provide us with certain personal data. All data obtained in this way will be used to analyse and improve the quality of services provided on Locowin Global.

We reserve the right to change this Privacy Policy at any time in accordance with our own views and beliefs, so please return to this page periodically. In the event of any discrepancies between different language versions of the Privacy Policy, the English version shall prevail.

The latest changes to the Privacy Policy were made on 02.04.2025.